Frequently Asked Questions

Website Design and Build

How long does it take to create a website?
The length of time it takes to create a fully functional website is based on several factors. Custom design work can take anywhere from 1-12 weeks, depending on the complexity of the design and the number of revisions you require. I will make every effort to meet the time-frame you have in mind.
How much does a website cost?
The cost of a website can vary depending on various factors, just like the cost of a house may vary. My website projects generally start in the $2,000 range for basic business sites and upwards depending on your unique needs.
Can you match prices?
No. Website design isn’t a commodity.

“A commodity is anything which there is demand, but which is supplied without qualitative differentiation. In other words, sugar is sugar. Coal is coal. Stereos, on the other hand, have many levels of quality and points of differentiation, hence, the better a stereo is, the more it will cost.” — Wikipedia

If I matched prices, I would have to cut corners, and that would take away from getting you the best results.

How long will it take me to rank on page one of Google?
To rank #1 – #3 for a highly specific and competitive phrase may take years to accomplish, if it’s possible at all. In saying that, you should start seeing some kind of results in less than a month – once the Google bot has crawled your site and indexed the new information. In general you can expect your website will first be crawled/indexed from 4 days to 4 weeks.

Whether your website appears on page 1 of Google depends on a number of factors. It depends on the search phrase people are using and the number of other websites that are also available for those search phrases. Nobody can truly say how long it will take for your website to appear at the top of search engine results pages (including people who actually work for Google), however there are a number of factors that can improve your chances.

Building your website on WordPress is a good start as WordPress has some great Search Engine Optimisation fundamentals built-in. Creating unique and interesting content on a regular basis for your website is also critical to increase your visibility amongst search engines. Launching your website and then forgetting about it is a surefire way to get lost amongst the noise.

I am happy to talk to more about your search engine strategy if I haven’t already.

Will I have a say in the graphic design process?
Absolutely. My goal is to please you and I can’t do that without your input. If there are other sites with a design style that you would like to emulate, I can do that. If you have a logo or brand collateral that you’d like me to work around, that’s no problem. I’ll make sure your new site is a consistent and integral part of your overall brand.
What about change requests?
All I need from you to make changes once the website is up and running is an email that contains your new text and/or photographs to be included. I will make those changes for you as soon as I am able, which is generally within a day-or-so.
Will I be able to update the website myself?
If you’d like to make changes yourself, I’ll provide you with a login to the administration area, with detailed instructions on how you can update certain areas. Parts of the administration area (e.g. plugin installation) are restricted on all websites that are hosted on the i4design server. This is to protect the security of all websites that share the server space, including your own.
Will my website work on mobile devices?
Yes it will. All the websites I design work on all devices. I design and develop your site using responsive design so that the site is optimised for mobile devices.
Do I own my website?
Yes. Most of my clients stay with me for the life of the website. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, I will happily assist you in making the transition as effortlessly and efficiently as possible.
Will my new website be optimised for search engines?
WordPress is extremely search-engine friendly out of the box, giving your site a head start in their quest for search rank domination. However, that’s not all. There are also plenty of built-in tools and WordPress plugins to further improve the SEO of WordPress websites. While search rankings depend on more than that, the CMS offers a solid basis to start from.

If your site was designed and developed by me and hosted on the i4design server, it will be fast, mobile ready and have a concise site structure – all important factors that help improve your search engine rankings.

I offer an advanced SEO service that may help if your website is still not ranking well, despite the above. The service consists of complete and detailed optimisation that is performed on your site on a regular basis.

Is additional SEO on my website really necessary?
The majority of web traffic is driven by the major search engines like Google. Although social media and other types of traffic can route users to your website, the bulk of website traffic is driven by search engines. This statement is true regardless of your website’s purpose.

Search engines are powerful because they provide targeted traffic. Or in other words, search engines bring users that are seeking what you offer or sell. Investing in SEO can have a much higher rate of return when compared to other types of marketing efforts.

When you incorporate real SEO into your website, you’ve made a conscious decision to plant a seed, nurture that seed, and help it grow over time. This long-term strategy and efforts produce high-quality results that continue to produce results year and year.

For SEO to truly work and be sustainable, it needs to include a process of build up. Any SEO consultant who says otherwise is fooling you. SEO is an ongoing effort, but one that is totally worth it.

How will I know if anyone is visiting my website?
I will install Google analytics software on your new website set it up to email you an analytics report on the first day of each month.

If you would like to log into your Google analytics account where you can see a wide range of statistics about your website including number of visits, page views than the amount of time people are spending on your website just let me know and I’ll send you the instructions.

What is a Content Management System?
A Content Management System is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills. A CMS allows you to edit and add pages, images, products or blog entries to your website. No additional software is required – all you need is a web browser and an internet connection.
Can you help me with Social Media and Email Marketing?
I sure can. As part of your project I can include social media integration and email marketing services.


Domains and Hosting

Transferring a Domain Name – What is the Process?
To get things started, the first thing I need from you is the UDAI or EPP code for your domain. You can get this number from your current registrar, usually by logging onto your account and clicking the ‘Request UDAI’ link, or by emailing them directly to request the code.
How Long Does it Take to Transfer a Domain Name?
.com.au and .nz domain names do not require approval, and transfers will take only an hour or so.

.com or other global domains transfers can take up to a week once confirmed. Once I have received the code, the domain transfer is initiated. The registrar will then send you an approval email. This usually happens between 12-24 hrs after transfer process is initiated. You have 5 days to approve the transfer. If you do not approve it, the transfer process is cancelled. Processing time can vary on each registrar. A transfer usually takes around 3 to 5 days, although it can take up to 7 days.

What about hosting?
I offer web hosting on a managed VPS at NetVirtue – based in Melbourne, Australia. NetVirtue provides excellent service and reliable, ultra-modern, high quality systems and infrastructure.

I can take care of all of the administration for you, including domain registration, the setting up of email accounts as well as website hosting, security, updates and maintenance.

Can I use my own web host?
This is one of those “it depends” questions. If you have an existing host I can review them to see if their service is up to the standard of service I like my clients to be receiving. If not, I have a couple of hosting providers I highly recommend.
What does Managed WordPress Hosting Mean?
When you host with i4design I take care of the technical nitty-gritty stuff, so you can get on with growing your business.

Managed caching and performance: I handle caching for you at the server level, using super fast servers to begin with, and further optimize your site for the best performance.

Managed security: I proactively scan and block malware and hacking attempts. And in the unlikely event that your site is hacked, I’ll fix it free of charge.

Managed software updates: I make sure your site is always running the latest and greatest WordPress software.

Will i4design help me migrate my WordPress site?

I know how painful it can be to move a WordPress site from one server to another, and that’s why I help my customers migrate their sites – FOR FREE. I can typically get this completed for you within 24 – 48 hours.

Simply get in touch, supply me with some details about your previous hosting account, and I’ll get your site transferred.


Email Accounts

How do I access my emails from anywhere via Webmail
Webmail is a method of managing email for your website online. By using webmail, you can access your email from anywhere, as long as you have Internet access and a web browser.

The path to use is: http://webmail.yourdomain.co.nz/

The username is the email address and the password is the password set for the email address.

One you have logged in, select either Horde, RoundCube (my preference) or Squirrelmail as the default e-mail interface you’d prefer to use to create, read and reply to e-mail.

Webmail login errors

When you log into your email or webmail, please make sure that your user name is the full email address you want to access and your password is the password created specifically for that email address.

How many email accounts do I get? Are there any limitations?
i4design offers unlimited number of email addresses with your account if you sign up to the Premium Care Plan. Otherwise the number of accounts depends on the plan you’ve signed up for.

Email accounts are intended for normal use only and each individual email account is limited to 250 MB and must not exceed 10,000 emails.

The i4design e-mail system is not intended for storage of media or other data. You are responsible for removing any files and attachments which do not meet these requirements, and for adhering to any email account limits allocated to your account(s).

NOTE: There is a 10 MB limit on sending and receiving email attachments (files attached to an email).

What type of email hosting do you offer (POP / IMAP) ?
The answer to this question is POP only.

POP and IMAP are names for the two methods you can use to collect your email from the server. There are important differences between them, so it’s a good idea to consider which option best suits your needs.

A POP email accounts does not store your emails on the server with your website files. What it does is once you download your email it then needs to be set to delete the emails from the web server. Emails get downloaded and saved to your computer, and are not stored on the web hosting account.

POP3 does not coordinate with the server (where the website is stored). Messages that the mail application marks as read, deleted, or sent will not show up as such on the server.

An IMAP email account will let you store the emails you send and receive on the server.

If you need IMAP then you could consider using Google Apps email service which includes 30GB of storage. There are other companies that also offer an IMAP service which you’ll find with a quick Google search.

I can send, but I can't seem to receive
There is most likely a problem with your settings. Here are some places to troubleshoot:

Check your Webmail

Log into the webmail interface for your account and see if emails to you are making it that far. If you are getting emails on webmail but they are not downloading to your email program, the problem is likely with your email program’s settings – the address itself is working fine.

Already connected on a different device?

If you have more than one computer or device linked to the email account, if you are using a POP connection, it is possible that the other computer may be downloading all your emails and removing them from the server before your current computer has a chance to check. When your current computer does check the account, there is nothing to download and it may look like you are not receiving anything.

If you do have multiple devices and they are connecting via POP connections, you will need to enable the option to leave a copy of the messages on the server.

How can I reduce the amount of spam I get?
There are a few things that can be done to reduce spam emails. I can change your settings in the spam filter (SpamAssassin) on the server to make it more aggressive.

Or, if you’re getting a lot of spams that contain a certain word or words in the subject line I can stop them getting through.

I can also blacklist email address if you find you’re getting a lot of spam from a certain address.

Please let me know which option will work best for you, and I’ll make the changes that will block the spam messages at the server level.

How do I create an Auto Responder?
You can use auto responders to send a message back automatically to anyone who sends an email to a certain account.

In Webmail click on your email account name at the top-right. Then select ‘Autoresponders’ from the list.

Click on the ‘Add Autoresponder’ button at the top-left.

Fill in the required boxes and click the ‘Create/Modify’ button at the bottom of the page.

Mail Error 503 valid RCPT command must precede DATA
When sending email if you receive an immediate bounceback that includes the following:

“503 valid RCPT command must precede DATA”

Open Outlook.

Go to Tools > Email Accounts.

Select the Account that is causing you trouble and click “Change”.

Click on More Settings.

Click on Outgoing Server Tab.

Click “Outgoing Mail Server (SMTP) requires authentication” and make sure “Use same settings as incoming mail server” is selected.

Click on “Advanced Tab”.

Set outgoing Port (SMTP) to 587.

Webmail vs MS Outlook - What's the difference?
With webmail, you read or send email through your browser and the webmail interface. It’s not a good idea to use webmail since it is not backed up. Most companies do not back up their mail servers because the data is changing so rapidly. So, if you use any web-based mail (other than an Exchange server) as your primary mailbox, you’re risking losing all your old emails. For example, If you change hosting companies at any stage in the future, you will lose all of your emails unless you’ve downloaded them onto your computer via an email client. And if you are using webmail to send messages there’s no simple way to have them downloaded onto your computer. They will most likely be completely lost and unrecoverable.

An advantage of using an email client, such as MS Outlook, is that the emails are stored on your computer and are accessible faster than using a web based email interface. Also, with an email client you can read the messages you already received without being connected to the internet. If you have multiple email addresses with different domains, and enjoy checking, reading, and responding from each one as each address, with MS Outlook they’re all in one place. An email client allows you to use advanced mail rules and filtering based on multiple factors (words, senders, subjects, headers, etc.) – a very handy feature if you receive a lot of emails, as you can have MS Outlook automatically move incoming mail to selected folders. MS Outlook can also move unwanted messages into the ‘Junk E-mail’ folder automatically.

An email client can be set to delete all old emails off the server automatically. If you use webmail you’ll have to manually delete old messages to avoid your inbox reaching its quota (which will stop your email account from working).

Generally emails are only stored on the mail server for backup purposes, and webmail is usually only used by people when they’re on holiday and are using a public computer rather than their own laptop or other device.

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