Frequently Asked Questions
Website Design and Build
“A commodity is anything which there is demand, but which is supplied without qualitative differentiation. In other words, sugar is sugar. Coal is coal. Stereos, on the other hand, have many levels of quality and points of differentiation, hence, the better a stereo is, the more it will cost.” — Wikipedia
If I matched prices, I would have to cut corners, and that would take away from getting you the best results.
Whether your website appears on page 1 of Google depends on a number of factors. It depends on the search phrase people are using and the number of other websites that are also available for those search phrases. Nobody can truly say how long it will take for your website to appear at the top of search engine results pages (including people who actually work for Google), however there are a number of factors that can improve your chances.
Building your website on WordPress is a good start as WordPress has some great Search Engine Optimisation fundamentals built-in. Creating unique and interesting content on a regular basis for your website is also critical to increase your visibility amongst search engines. Launching your website and then forgetting about it is a surefire way to get lost amongst the noise.
I am happy to talk to more about your search engine strategy if I haven’t already.
If your site was designed and developed by me and hosted on the i4design server, it will be fast, mobile ready and have a concise site structure – all important factors that help improve your search engine rankings.
I offer an advanced SEO service that may help if your website is still not ranking well, despite the above. The service consists of complete and detailed optimisation that is performed on your site on a regular basis.
Search engines are powerful because they provide targeted traffic. Or in other words, search engines bring users that are seeking what you offer or sell. Investing in SEO can have a much higher rate of return when compared to other types of marketing efforts.
When you incorporate real SEO into your website, you’ve made a conscious decision to plant a seed, nurture that seed, and help it grow over time. This long-term strategy and efforts produce high-quality results that continue to produce results year and year.
For SEO to truly work and be sustainable, it needs to include a process of build up. Any SEO consultant who says otherwise is fooling you. SEO is an ongoing effort, but one that is totally worth it.
If you would like to log into your Google analytics account where you can see a wide range of statistics about your website including number of visits, page views than the amount of time people are spending on your website just let me know and I’ll send you the instructions.
Domains and Hosting
.com or other global domains transfers can take up to a week once confirmed. Once I have received the code, the domain transfer is initiated. The registrar will then send you an approval email. This usually happens between 12-24 hrs after transfer process is initiated. You have 5 days to approve the transfer. If you do not approve it, the transfer process is cancelled. Processing time can vary on each registrar. A transfer usually takes around 3 to 5 days, although it can take up to 7 days.
I can take care of all of the administration for you, including domain registration, the setting up of email accounts as well as website hosting, security, updates and maintenance.
Managed caching and performance: I handle caching for you at the server level, using super fast servers to begin with, and further optimize your site for the best performance.
Managed security: I proactively scan and block malware and hacking attempts. And in the unlikely event that your site is hacked, I’ll fix it free of charge.
Managed software updates: I make sure your site is always running the latest and greatest WordPress software.
I know how painful it can be to move a WordPress site from one server to another, and that’s why I help my customers migrate their sites – FOR FREE. I can typically get this completed for you within 24 – 48 hours.
Simply get in touch, supply me with some details about your previous hosting account, and I’ll get your site transferred.
The path to use is: http://webmail.yourdomain.co.nz/
The username is the email address and the password is the password set for the email address.
One you have logged in, select either Horde, RoundCube (my preference) or Squirrelmail as the default e-mail interface you’d prefer to use to create, read and reply to e-mail.
Webmail login errors
When you log into your email or webmail, please make sure that your user name is the full email address you want to access and your password is the password created specifically for that email address.
Email accounts are intended for normal use only and each individual email account is limited to 250 MB and must not exceed 10,000 emails.
The i4design e-mail system is not intended for storage of media or other data. You are responsible for removing any files and attachments which do not meet these requirements, and for adhering to any email account limits allocated to your account(s).
NOTE: There is a 10 MB limit on sending and receiving email attachments (files attached to an email).
POP and IMAP are names for the two methods you can use to collect your email from the server. There are important differences between them, so it’s a good idea to consider which option best suits your needs.
A POP email accounts does not store your emails on the server with your website files. What it does is once you download your email it then needs to be set to delete the emails from the web server. Emails get downloaded and saved to your computer, and are not stored on the web hosting account.
POP3 does not coordinate with the server (where the website is stored). Messages that the mail application marks as read, deleted, or sent will not show up as such on the server.
An IMAP email account will let you store the emails you send and receive on the server.
If you need IMAP then you could consider using Google Apps email service which includes 30GB of storage. There are other companies that also offer an IMAP service which you’ll find with a quick Google search.
Check your Webmail
Log into the webmail interface for your account and see if emails to you are making it that far. If you are getting emails on webmail but they are not downloading to your email program, the problem is likely with your email program’s settings – the address itself is working fine.
Already connected on a different device?
If you have more than one computer or device linked to the email account, if you are using a POP connection, it is possible that the other computer may be downloading all your emails and removing them from the server before your current computer has a chance to check. When your current computer does check the account, there is nothing to download and it may look like you are not receiving anything.
If you do have multiple devices and they are connecting via POP connections, you will need to enable the option to leave a copy of the messages on the server.
Or, if you’re getting a lot of spams that contain a certain word or words in the subject line I can stop them getting through.
I can also blacklist email address if you find you’re getting a lot of spam from a certain address.
Please let me know which option will work best for you, and I’ll make the changes that will block the spam messages at the server level.
In Webmail click on your email account name at the top-right. Then select ‘Autoresponders’ from the list.
Click on the ‘Add Autoresponder’ button at the top-left.
Fill in the required boxes and click the ‘Create/Modify’ button at the bottom of the page.
“503 valid RCPT command must precede DATA”
Go to Tools > Email Accounts.
Select the Account that is causing you trouble and click “Change”.
Click on More Settings.
Click on Outgoing Server Tab.
Click “Outgoing Mail Server (SMTP) requires authentication” and make sure “Use same settings as incoming mail server” is selected.
Click on “Advanced Tab”.
Set outgoing Port (SMTP) to 587.
An advantage of using an email client, such as MS Outlook, is that the emails are stored on your computer and are accessible faster than using a web based email interface. Also, with an email client you can read the messages you already received without being connected to the internet. If you have multiple email addresses with different domains, and enjoy checking, reading, and responding from each one as each address, with MS Outlook they’re all in one place. An email client allows you to use advanced mail rules and filtering based on multiple factors (words, senders, subjects, headers, etc.) – a very handy feature if you receive a lot of emails, as you can have MS Outlook automatically move incoming mail to selected folders. MS Outlook can also move unwanted messages into the ‘Junk E-mail’ folder automatically.
An email client can be set to delete all old emails off the server automatically. If you use webmail you’ll have to manually delete old messages to avoid your inbox reaching its quota (which will stop your email account from working).
Generally emails are only stored on the mail server for backup purposes, and webmail is usually only used by people when they’re on holiday and are using a public computer rather than their own laptop or other device.